Parental monitoring progress inquiry

"Online game parental supervision project for minors"It is a project guided by the Ministry of Culture of the People's Republic of China，Intended to strengthen parental supervision over minors' participation in online games，Guide the health of minors、Green participation in online games，Social public welfare actions for harmonious family relationships。It provides a practical and feasible method，A pipeline for parents to implement monitoring，Making it possible for parents to correct the behavior of some underage children who are addicted to games。This social welfare action fully reflects the high sense of social responsibility of the Chinese online gaming industry，Attention to the legitimate rights and interests of underage players and the desire to create a harmonious society through practical actions。

Q2：Under what circumstances is it necessary to apply for this service？

When the guardian discovers that the ward is addicted to online games，Guardians can apply to the company to initiate a parental guardianship mechanism for minors。

Q3：What documents need to be submitted when applying for this service？How to submit？

The materials that the applicant needs to submit to our company by fax or mail include：

attachment1：The applicant's ID card or household registration book

attachment2：The respondent's ID card or household registration book

attachment3：Application for Parental Guardianship of Minors in Gaming

Q4：Where should I fax or send the relevant information？

Please mail the relevant materials to：（Please write on the surface of the envelope"Application Form for Parental Monitoring Service"The words）

Recipient：

address：华强北街道11号

Customer service hotline：15871376283

postal code：158000

Fax phone number：

Q5：After submitting the materials，What is the follow-up processing procedure？

After you submit the relevant application materials，Our customer service personnel will process your application as soon as possible according to the guardianship application process，During the processing, it may be necessary to conduct telephone follow-up with the guardian and ward for information determination，Hope for your cooperation。

Q6：How long does it take to determine account ownership？

1. When judging the completeness of the application materials，Our company will contact the suspected account owner，Notify them that 15 Within one working day, relevant operations will be carried out on the guardian's account according to their needs，And request the suspected account owner to provide identification materials so that our company can determine their guardianship relationship with the guardian；

2. If the suspected account owner is 15 Unable to provide valid identification within working days or overdue submission，It is assumed that the suspected account owner matches the identity of the ward by default。Our company will comply with the requirements of the guardian's application，Include their game account in the anti addiction system；

3. If the suspected account owner is 15 The identity proof provided within working days matches that of the ward，Our company will comply with the requirements of the guardian's application，Include their game account in the anti addiction system；

4. If the suspected account owner is 15 The identity certificate provided within one working day does not match that of the ward，Our company cannot determine the identity relationship between them and the ward。Under these circumstances，To ensure the security of user game accounts，Our company will notify the guardian to obtain a certificate of account retrieval assistance through the public security organs，Our company will assist the ward in retrieving the game account before proceeding with subsequent operations；

Q7:What should I do if I find any doubts about the ownership of my account or if my account is maliciously restricted by anti addiction measures？

You need to receive the notification after15Please provide a copy of your ID card within working days（paper），And mail it to our company through the following address，If our company15I have not received a copy of your ID card within working days，We will include your account in the parental monitoring system。

Recipient：

address：华强北街道11号

note1：Please indicate your signature and game account on the copy of your ID card。

note2：Please note that our company does not charge any fees for providing this service，To avoid being deceived。

Kind Reminder：

When you mail or fax the application form，Remember to provide the following materials together：

attachment1：The applicant's ID card or household registration book（photocopy）

attachment2：The respondent's ID card or household registration book （photocopy）

attachment3：Application for Parental Guardianship of Minors in Gaming （photocopy）